Accessibility statement

    SNCF Voyageurs is committed to making its website accessible in accordance with Article 47 of Law No. 2005-102 of February 11, 2005.

    To this end, it is implementing the following strategy and actions:

    This accessibility statement applies to the SNCF Voyageurs website.

    Rubriques spécifiques

    La rubrique "Demande et réclamation" a été auditée séparément. Consultez la déclaration d'accessibilité de la rubrique dans le lien ci-dessous.

    Déclaration d'accessibilité des pages Demande et réclamation

    Compliance status

    The SNCF Voyageurs website is partially compliant with the General Accessibility Standards (RGAA), version 4.1.2 due to the non-compliances listed below.

    Test results

    The compliance audit conducted by the Digital Accessibility team of the SNCF Digital Department reveals that:

    • 96% of the RGAA version 4.1.2 criteria are met
    • The average site compliance rate is 96.7%.
    .

    Content not accessible

    Noncompliance:

    • Scripts
      • The native semantics of several elements are not respected
      • The component used for carousel scrolling does not have a textual label and does not have appropriate semantics
    • Structure
      • On all pages, the main navigation menu is not contained in a tag
    .

    Rehabilitation plan

    Corrections planned for 3/10:

    • "My account" image is not ignored by assistive technologies
    • Links to social networks (link text, display with CSS disabled)
    • Link without header for return to home page
    • Contrast reinforcement button not reachable with keyboard
    • Button to switch between map and list on TER page: text label, semantics, and keyboard access
    • Home page tab title
    • Navigation structuring tags and breadcrumb path.
    • Add avoidance links

    Fixes planned for 24/10:

    • Carousel components: semantics and text tags
    • Tag nesting error
    • Title hierarchy on multiple pages
    • Links to be grouped into lists on home page

    Fixes scheduled for 14/11:

    • Structure of the "Business premiere" services table.
    • Semantics and labeling of theme selection button
    • Semantics and labeling of language selection button
    • Accessibility of mobile navigation menu: semantics, labels
    • Pages not accessible from sitemap
    • Text images truncated in vertical mode

    Exemptions for disproportionate burden

    Nothing

    Content not subject to the accessibility requirement

    Nothing

    Drafting of this accessibility statement

    This statement was prepared on 9/19/23.

    Technologies used to create the site

    • HTML5
    • CSS
    • JavaScript

    Testing environment

    User agent, assistive technologies and tools used to test accessibility:

    • Firefox 102.12.0esr and NVDA 2023.1
    • Chrome 114.0.5735.134 and NVDA 2023.1

    Tools for assessing accessibility

    • Color contrast analyzer
    • Stylus
    • ARC Toolkit
    • WebDeveloper toolbar
    • Title Map
    • PDF PAC 3

    Site pages whose compliance has been verified in the acceptance environment.

    Page titleURL
    Homehttps://www.sncf-voyageurs.com/it/
    Traffic informationhttps://www.sncf-voyageurs.com/it/viaggiare-con-noi/orari-e-percorsi/informazioni-sul-traffico/
    Train Searchhttps://www.sncf-voyageurs.com/it/voyagez-avec-nous/horaires-et-itineraires/recherche-de-train/
    Station scheduleshttps://www.sncf-voyageurs.com/it/viaggiare-con-noi/orari-e-percorsi/orari-delle-stazioni/
    Itinerarieshttps://www.sncf-voyageurs.com/it/viaggiare-con-noi/orari-e-percorsi/itinerari/
    Legal informationhttps://www.sncf-voyageurs.com/it/informazioni-legali/
    Accessibility statementhttps://www.sncf-voyageurs.com/it/dichiarazione-di-accessibilita/
    GTChttps://www.sncf-voyageurs.com/it/cgu/
    TER sheethttps://www.sncf-voyageurs.com/it/viaggiare-con-noi/in-francia/ter/scheda-ter/
    Our Business Premiere offeringhttps://www.sncf-voyageurs.com/it/viaggiare-con-noi/in-francia/tgv-inoui/la-nostra-offerta-business-premiere/
    MAX ACTIF and MAX ACTIF+ subscriptionshttps://www.sncf-voyageurs.com/it/voyagez-avec-nous/en-france/tarifs-grandes-lignes/abonnements-max/max-actif-et-max-actif/
    Site Maphttps://www.sncf-voyageurs.com/it/mappa-del-sito/

    Feedback and contact

    If you are unable to access a piece of content or service, you can contact the site operator to be directed to an accessible alternative or obtain the content in another form.

    Avenues of appeal

    This procedure should be used in the following case.

    You have reported to the website operator an accessibility defect that prevents you from accessing the content or one of the portal services and you have not received a satisfactory response.