Eurostar

If your train was more than an hour late, you’re entitled to a Eurostar e-voucher that you can use on your next journey. The amount of refund is based on the length of the delay.

Please keep your original ticket and wait 24 hours to give us enough time to gather all the information we need to process your request. Then contact us on line within 12 months of your travel date to request your e-voucher.

You’ll receive your e-voucher by e-mail within 5 minutes, and you can use it immediately on the eurostar.com website. It’s valid for 12 months starting from the date of your original journey.

Was your train cancelled? Have you been notified that it will be more than an hour late? If you decide to cancel your journey, you have two months (60 days) from your original departure date to exchange your ticket for free.

Simply choose another set of travel dates within 180 days of the exchange date (and within 90 days if your booking included a connection with another rail company). Exchanges are subject to availability.