Stations and connections virtual assistant

By interacting with the SNCF Gares & Connexions virtual assistant you can : 

• find an immediate response at every stage of your visit to the station 
• be put in touch, if necessary, with one of our telephone advisers from Monday to Friday, 9am to 6pm 

Always available, the SNCF Gares & Connexions bot responds immediately 24/7 on the SNCF Gares & Connexions Facebook Messenger¹ instant messenger and on the Ma Gare SNCF app.

The virtual assistant answers your questions about train timetables (train departure and arrival times at the station), station services and shops, lost and found, left-luggage lockers, and the assistance service for people with disabilities or reduced mobility (PSH/PMR).

Our virtual assistant is accessible free of charge and without downloading, from your smartphone, tablet or computer: 

Simply go directly to the Gares & Connexions Facebook page and click on the "message" button to send your request. 

The Gares & Connexions virtual assistant speaks French only.