Virtual assistant SNCF Voyageurs

    Need information about a route, station timetables or your train? Our virtual agent responds in seconds to give you all the help you need for your journey.
    Updated on 28 April 20252-minute read

    Why interact with SNCF Voyageurs Help?

    SNCF Voyageurs help you before, during and after your journey, 7 days a week, 24 hours a day.

    Our advisors are on hand every day from 8am to 8pm.

    Start a conversation

    When can I talk to the virtual assistant?

    • For your itinerary: indicate your departure and arrival points so that SNCF Voyageurs Help can suggest the most appropriate route to your destination.
    • To check a timetable: ask for station timetables or the next departures to reach your destination.
    Talk to SNCF Voyageurs Helpdesk

    How to use SNCF Voyageurs assistance ?

    SNCF Voyageurs Help is accessible free of charge and without downloading, from your smartphone, PC or tablet.

    Interacting with SNCF Voyageurs Help is very simple. After accepting the GTUs, ask your question in the field provided.

    You can be put in touch with an advisor between 8am and 8pm, every day of the week.

    Using SNCF Voyageurs Help

    A few examples of conversation

    • How do I get from Marseille to Brussels?
    • When does train 16325 leave?
    • Is there a disruption on my train?
    • Is my train cancelled?
    • Next departures from Sète station?
    • How do I get to Lac de Sainte-Croix?
    • What's the best route to Bergerac?
    • What can you do?


     

    Talk to SNCF Voyageurs Helpdesk

    Discover also

    Travel claims

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    Booking and itinerary

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    Our contact points

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    Header : © Seb Godefroy

    Discover also : © © SNCF Voyageurs / Seb Godefroy / Matthieu Raffard