Customer service and complaints

How do I contact Customer Service? How do I make a claim? Find here the answers to the questions most frequently asked to our agents on our different communication channels.

Updated on 7 January 2025

2-minute read

You can contact our customer service department by telephone (36 35), on social networks or via our virtual assistants.

Go to Our contact points page

Contact our collection centers by telephone on 09 48 220 000 (price of a local call) from 8:15 a.m. to 6:30 p.m. Monday to Friday, except public holidays, or submit your claim via our dedicated platform. The platform is fully secure and accessible 24 hours a day, 7 days a week.

Pay your fines online or Access the ticket claim form

Proceed with your claim