In case of delay

Has your train been delayed? Find out about each carrier's guarantees and how to send us your request for compensation.

Updated on 7 January 2025

2-minute read

A delay on your connecting journey?

In the event of a missed connection, you will be offered a rescheduling solution at no extra cost.

If your trip includes one or more connections, you may be entitled to specific new rights in the event of a delay on arrival at your final destination.

To whom should I address my request for compensation* when my journey combines several SNCF Voyageurs offers?

If your journey combines several SNCF Voyageurs offers, you can submit a single request for compensation (reimbursement in the form of a non-monetizable digital voucher in the event of a delay of less than 60 minutes).

* reimbursement in the form of a non-monetizable digital voucher in the event of a delay of less than 60 min.

Submit a request for compensation