Travel claims

    Has your train been cancelled, or have you experienced problems during your journey?

    Submit a request for reimbursement

    Exchange or cancellation

    Would you like to exchange, cancel or have your ticket refunded?

    Submit a request

    Complaints about a station

    Do you have a question or complaint about our station services?

    Consult the FAQ Railway stations

    Discover also

    Request and claim

    Read more

    Questions and answers

    Read more

    Our contact points

    Read more

    Header : © © SNCF Voyageurs

    Discover also : © © SNCF Voyageurs / Seb Godefroy / Matthieu Raffard