TER

    Find out how to submit a complaint in the event of a problem encountered during your TER journey alone or your TER + TGV INOUI or INTERCITÉS journey.
    Updated on 23 January 20252-minute read

    Do you travel with a connecting journey ?

    If your journey includes TGV INOUI and TER services, you must use the TGV INOUI and INTERCITÉS claim form for your entire journey.

    Submit a request

    You travel by TER only

    Have you encountered a problem during your TER journey?

    Submit your complaint on your regional TER website.

    IDFCentre-Valde LoireBourgogne-Franche-ComtéNormandieHauts-de-FranceGrand EstPays dela LoireBretagneNouvelle-AquitaineOccitanieAuvergne-Rhône-AlpesSud

      Discover also

      Request and claim

      Read more

      Questions and answers

      Read more

      With TER

      Read more

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      Discover also : © Com à l'écran / Seb Godefroy / © SNCF Voyageurs