TGV INOUI and INTERCITÉS

If your TGV INOUI or INTERCITÉS train connected with a TER regional train, the process for filing a claim is the same.

With Tout'OUI, the SNCF Voyageurs chatbot, it’s easy to file and track your claim for journeys with TGV INOUI and INTERCITÉS, with or without connections to TER regional trains. Start the conversation with TOUTOUI by typing a message in the designated box, or by choosing one of the suggested topics.

Tout'OUI can assist you if your train is cancelled or if you’re not comfortable on board. But it covers many more topics as well. It can give you the information you need and point you toward the right service at any time.

To get started, enter your question. Tout'OUI will steer you to the right information and tell you what you need to do.

For example, you can ask:

• “My train was cancelled and I wasn’t able to travel.”
• “How do I file a claim?”
• “What is the status of my claim?”

Services Relations Clients SNCF
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Please note that processing time will be longer by post.
Only send photocopies, and keep the originals of your documents and tickets.