TER - Transilien

Did your TER or Transilien train arrive late? Learn more about how we compensate you and how to document the delay.

Updated on 2 January 2025

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TER, your regional trains

Are you required to submit proof of your delay to a third party? Visit the applicable TER site to create the documentation you need. Please note that the G30 guarantee does not apply to regional trains.

Find out how to submit a complaint if you encounter a problem on your TER journey alone or on your TER + TGV INOUI/INTERCITÉS journey.

Transilien, your trains in Greater Paris

Has your Transilien train been delayed? You can issue a delay bulletin to justify the delay. This service is available for the last 3 days of service.

Download your bulletin