Cooling-off period

To get a refund during the cooling-off period, you must complete and submit an online claim form. You’ll find it on the dedicated website SNCF.com.

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The deadline for requesting a refund is 14 calendar days, beginning on the day after you purchased your card or pass. If the first day falls on a weekend or bank holiday, the refund period begins on the next business day. The same is true for the last day of the refund period.

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If you are not (or are no longer) entitled to a refund for your card or pass, you may still be able to get some or all of your money back under certain circumstances. When you submit your refund request, however, you must include supporting documents, or we will be unable to consider it.

We review requests after the 14-day deadline on the following exceptional grounds: death, medical reasons and transfer abroad. Loss of employment (dismissal or resignation) is also grounds for an exception if you purchased a Liberté card.

You may only exercise your rights under the cooling-off period if your card or pass is unused. If you have made no journeys, you are entitled to a full refund, equal to the price you paid for your discount card or Forfait pass. Note: you must cancel any bookings for future travel before you submit your refund request.

If you have used your card or pass for travel after the date of purchase, you cannot request a refund in good faith, even within the 14-day deadline.

You may exercise your rights under the cooling-off period if you purchased your card or pass online, by telephone, or at a self-service machine. The cooling-off period does not apply to purchases made through other channels.