Customer Service & Complaints

    How do you contact Customer Service? Here are answers to the most common questions from SNCF customers across all communications channels.
    Updated on 8 December 20232-minute read

    You can contact our customer service by telephone (36 35), on social media or via our virtual assistants.

    Learn more about Customer Service

    The number for the Collection Centre is +33 (0)4 26 21 16 00.

    There is no surcharge for your call, and the Centre is open from 09.00 to 18.00.

     

    Here’s everything you need to know to submit a complaint to an SNCF Group carrier.

    Learn more

    Discover also

    Our contact points

    Read more

    Travel claims

    Read more

    Via our virtual assistants

    Read more

    Header : © Seb Godefroy

    Discover also : © Matthieu Raffard / © SNCF Voyageurs / Seb Godefroy