Exclusive services for business travellers

    Priority boarding. Flexibility. Comfort. 48-hour claim processing. Our Pro, Premium and Grand Compte contracts offer exclusive benefits for you and your employees.
    Updated on 5 November 20243-minute read

    Have you joined one of our business travel plans? Under your membership contract, you and your employees have access to exclusive services for comfortable, hassle-free travel.

    100% flexible tickets

    Use your Business Code for access to our 100% flexible fares1:

    • Business Première tickets
    • Pro Seconde tickets

    With these fares, you’ll enjoy:

    • Flexibilité Maximum—refunds are free up to 30 minutes after your train departs
    • Échange Garanti—exchange your ticket for a same-day train, even if it’s full

    Accès Express

    Save time with dedicated windows in SNCF sales offices and Accès Express, our priority boarding service for TGV INOUI trains.

    TGV INOUI Pro app

    Use the TGV INOUI Pro app2 to access and exchange e-tickets and get the real-time travel info you need—platform numbers, disruption alerts and more.

    48-hour claim processing

    Got a Garantie Ponctualité question or claim? We’ll handle it within 48 business hours.3

    Comfortable, stress-free travel with Business Première

    Our Business Première fare offers a wealth of exclusive benefits for your employees. Access to TGV INOUI Grand Voyageur lounges. Priority boarding with Accès Express. A complimentary beverage and newspaper on the platform—and more.

    Learn more about Business Première

    1 With flexible fares:

    • ticket exchanges are free up to 30 minutes after departure
    • ticket refunds are free up to 30 minutes after departure in stations and SNCF sales offices at your point of departure.
    • starting 30 minutes before departure, you may make only 2 exchanges, and they are limited to same-day trains and journeys that include your original journey.
    • if you exchange your tickets within the 30 minutes before departure, they are no longer refundable.

    2 TGV INOUI Pro

    Need to make an exchange or get information about your journey? With TGV INOUI Pro, you can do it all from your smartphone. Our complimentary TGV INOUI Pro app and mobile website are specially designed for business travellers.

    The app is free and available for iPhone and Android. Once you’ve downloaded it, use TGV INOUI Pro to:

    • exchange your e-tickets—even for a train that’s full
    • cancel your e-tickets at no charge
    • sync your journeys automatically
    • digitize your Liberté and Grand Voyageur cards
    • get live updates on your journey
    • access your travel receipts

    And you can easily cancel your TGV INOUI Pro e-ticket or exchange it for an identically priced ticket when you visit the TGV INOUI Pro website, accessible from any computer or telephone with an Internet connection. This service is available for iPhone and Android. The m-ticket is issued in the traveller’s name and is non-transferable. You may be asked for identification when your ticket is checked.

    3 If you have a Pro e-ticket and need to make a complaint or file a claim under our G30 guarantee, simply contact customer service, and a dedicated team of advisers will handle it via e-mail within 48 business hours. Complete the form on line or in your TGV INOUI Pro app (choose Help & Contact).

    Learn more

    Carte Liberté

    Read more

    The Grand Voyageur program

    Read more

    Our Business Première offer

    Read more

    Header : © Seb Godefroy

    Learn more : © Seb Godefroy / SNCF Voyageurs / Seb Godefroy