INTERCITÉS punctuality guarantee

From March 2024, be compensated in the event of irregularity on the Paris - Clermont-Ferrand and Paris - Limoges - Toulouse lines with the INTERCITÉS Punctuality Guarantee.

INTERCITÉS does its utmost to ensure the regularity of its trains and offer you optimum service. Despite all its efforts, this regularity may occasionally be impacted in the event of a disrupted situation.

In such cases, INTERCITÉS will provide compensation for package customers travelling on the lines concerned.

Travelers who have subscribed to a Classic Line Monthly Plan.

The INTERCITÉS Punctuality Guarantee applies to the Paris - Clermont-Ferrand and Paris - Limoges - Toulouse (except Paris - Les Aubrais) daytime lines, if they have recorded degraded traffic conditions over the previous month, characterized by a 5-minute regularity rate of less than 75% and/or a 60-minute regularity rate of less than 95%.

Compensation of 20% of your monthly payment is offered, if you had an active package on the month and line concerned by the scheme.

If you are eligible for the INTERCITÉS Punctuality Guarantee, you will be contacted by e-mail by the SNCF Voyageurs Customer Relations teams. You will need to reply and attach your RIB in order to be reimbursed by bank transfer. The bank account will be credited within 3 weeks with the amount corresponding to 20% of the monthly coupon price.

The list of eligible lines is published no later than the 20th of the month following the month in question. This list is updated every month.