Travel in Île-de-France

3.4 million passengers use our lines every weekday, and 6,000 trains serve the Île-de-France region every day. We operate for Île-de-France Mobilités, our Île-de-France transport organizing authority, on the 2^nd busiest Mass Transit rail network in the world after Tokyo's.

• 3.4 million passengers / day or 70% of SNCF customers who travel on 2% of the territory and 10% of the French rail network (3,700 km)
• 390 stations in Île-de-France including more than 200 stations made accessible by 2024
• 55 km of new lines for the extension of line E to the west and 3 new stations
• 28 Transilien stations connected to the Grand Paris Express network

At the same time, we're working on the development of a new rail network that will be accessible to all.

We offer passengers a range of services to make everyday train travel easier.

Our agents are at your disposal in stations and remotely call terminals in stations, toll-free number 36 58 and on the website.

You can also follow Voyageurs information in Île-de-France on the SNCF Connect app and on Transilien.com . On the transilien.com website, you'll find real-time on-board train times, a digital works calendar and pedestrian guidance to replacement buses.

In conjunction with our organizing authority, we have developed a number of measures to facilitate train access for all. For example, people with a disability card equal to or greater than 80% or in a wheelchair can book a free assistance service, Accès Plus Transilien, to reach all stations operated by Transilien in the Île-de-France region. This system also enables all passengers with reduced mobility to access information on station accessibility, such as the operating status of elevators and all station equipment promoting mobility (audible beacons, ...).

In 2022, all our lines - trains, RER, T4 and T11 tram-trains - have been awarded Cap'Handéo certification for the quality of service they provide.

Île-de-France Mobilités offers a comprehensive range of season tickets and single-ticket purchases, depending on whether you're a regular, occasional or tourist traveler on the lines operated by Transilien. You can also benefit from special fares (for young people, senior citizens, job-seekers, etc.)

Station sales points are at your disposal, as are automatic ticket vending machines. You can also buy your ticket in dematerialized form from your smartphone.

Discover fares on transilien.com and on the Île-de-France Mobilités app.

Through its local tourism offer, #CPASLOINENTRAIN, Transilien SNCF Voyageurs invites you to discover the heritage of Île-de-France within easy reach of the train. All destinations are accessible with the Navigo pass or a single ticket at a maximum fare of 5 euros (fare valid for any destination in Île-de-France, excluding airports).

Transilien SNCF Voyageurs is also a player in intermodality. We offer passengers who can to come to stations by bike thanks to the 3,600 Île-de-France Mobilités bike parking spaces available in nearly 90 stations. Passengers can travel on board our trains with their bikes outside rush hours (Monday to Friday, before 6:30 am, between 9:30 am and 4:30 pm and after 7:30 pm; Saturday, Sunday and public holidays with no schedule restrictions) and by respecting the dedicated spaces present on certain trains.

We have formalized our environmental and societal commitments in a manifesto that focuses on two key areas: making the Île-de-France breathe, and Better living and getting around together.

Making Île-de-France breathe:

By providing a territorial network throughout Île-de-France, Transilien ensures an alternative to the car and thus contributes to the reduction of CO₂ emissions in Île-de-France.

Better living and getting around together: civic-mindedness, accessibility, inclusion, employment

Through interventions in schools, from primary to high school, Transilien raises awareness of transport safety and citizenship among 50,000 pupils on average each year. Within the region, we contribute to 13,000 direct jobs and 20,000 indirect jobs, in particular through numerous integration workshops.