On-board equipment

Are you a person with reduced mobility or a disability? Find out more about the equipment available to improve your comfort when traveling with TGV INOUI, INTERCITÉS, TER or Transilien.

Updated on 28 February 2025

5-minute read

Wheelchair access conditions

In accordance with European TSI PMR regulations (Technical Specifications for Interoperability for People with Reduced Mobility), the maximum authorized dimensions of a manual or electric wheelchair are 70 cm wide, 120 cm deep and 145 cm high (including the passenger), with a turning circle of 150 cm.

In the case of a manual wheelchair, the weight of the wheelchair, its occupant and their baggage must not exceed 200 kg. This weight is increased to 300 kg in the case of an electric wheelchair requiring no assistance to clear a boarding aid.

Whichever train you travel on, we recommend that you block the wheels of your wheelchair for the duration of the journey.

Priority seating and guide/assistance dog seating

These seats are available on TGV INOUI and INTERCITÉS trains with compulsory reservation.

Easy access seats" or "priority seats

When you buy your ticket, you can select "easy access" or "priority" seats in 1st or 2nd class under "seating preferences". These seats are intended primarily for people with disabilities or reduced mobility who are looking for seating comfort adapted to their specific needs.

Easy-access" or "priority" seats are more likely to be located close to the purser's service car, exits, toilets or on-board information screens.

Guide dog/assistance seats

When you purchase your tickets, you can select 1st or 2nd class "guide/assistance dog" seats in the "seating preferences" section. These seats are intended primarily for :

any disabled person accompanied by a guide or assistance dog;
any customer traveling with a guide dog in training (dog trainer or foster family).

The guide/assistance dog spaces allow you to travel more serenely with your faithful companion. They are located in places defined in collaboration with specialized associations/partners to ensure greater comfort for travelers with guide or assistance dogs (e.g. "back-to-back" seats that allow the dog to be placed in the space between the two seats, or seats at the back of the lounge, out of the way of passenger traffic).

These seats are subject to availability. If they are not available at the time of reservation, the purser can help you find a more suitable seat.

Please note that "easy access" or "priority" seats and "guide/assistance dog" seats are not the same as wheelchair spaces.

Find out more about guide dog/assistance dog places

On board the TGV INOUI in France

Are you traveling on a TGV?

Take advantage of equipment adapted to the type of rolling stock you are using. This information is provided for information only, as certain changes may occur between the publication of the information on the Site and your journey.

TGV INOUI	Paris - Atlantic Axis	Paris - East	Paris - Sud-Est line	Paris - North	Province-Province
Presence of spaces dedicated to wheelchair users	Yes	Yes	Yes	Yes	Yes
Transfer seat available for wheelchair users	Yes	Yes	Yes	Yes	Yes
Wheelchair-accessible toilets	Yes (with transfer chair on some trains)	Yes (with transfer chair on some trains)	Yes	Yes (with transfer chair on some trains)	Yes (with transfer chair on some trains)
Possibility for wheelchair users to turn around in toilets	No	No	No	No	No
On-boardaudio announcements providing information on routes and destinations.	Yes	Yes	Yes	Yes	Yes
On-boardvisual announcements with route and destination information.	No (with some exceptions)	No (with exceptions)	No (with exceptions)	No	No (with exceptions)
Door locating aid: this information vocalization device, installed at the train doors, emits audible messages from the platform.	No (with exception)	No	No (with exception)	No	No (with exceptions)
Bar accessibility for wheelchair users *	Yes	Yes	Yes	Yes	Yes
In unstaffed stations, meeting point for requesting assistance from a ^conductor1	Car 3 or 13	Car 3 or 13	Car 3 or 13	Car 3 or 13	Car 3 or 13

A catering service for unaccompanied wheelchair passengers is available on TGV INOUI. Find out more about this service

On board Europe's high-speed trains

This information is provided for information purposes only, as certain changes may occur between the publication of the information on the site and your journey.

TGV in Europe	To Germany (cooperation between SNCF and Deutsche Bahn)	To Spain	To Italy	To Luxembourg	To Switzerland including Geneva - Province (TGV Lyria)	Province to Brussels (partnership between SNCF and SNCB)
Dedicated areas for wheelchair users	Yes	Yes	Yes	Yes	Yes	Yes
Transfer seat available for wheelchair users	Yes	Yes	Yes	Yes	Yes	Yes
Wheelchair-accessible toilets	Yes	Yes	Yes (with transfer chair on some trains)	Yes	Yes	Yes (with transfer chair on some trains)
Wheelchair users can turn around in the toilets	No	No	No	No	No	No
On-boardaudio announcements with route and destination information	Yes	Yes	Yes	Yes	Yes	Yes
On-boardvisual announcements with route and destination information	Yes	Yes	No	Yes	Yes	No
Door locating aid: this information vocalization device, installed at the train doors, emits audible messages from the platform.	No	No	No	No	No	No
Bar accessibility for wheelchair users	No	No	No	No	No	No
In unstaffed stations, meeting point for requesting boarding assistance from a chef de ^bord1	Car 3 or 13	Car 3 or 13	Car 3 or 13	Car 3 or 13	Car 3 or 13	Car 3 or 13

On board OUIGO trains

This information is provided for information only, as certain changes may occur between the publication of the information on the Site and your journey.

OUIGO Train Classique specificity

To date, OUIGO Train Classique trains do not offer a good level of accessibility and are not equipped to accommodate wheelchair passengers.

OUIGO	OUIGO Grande Vitesse in France	OUIGO Train Classique in France
Dedicated areas for wheelchair users	Yes	No, OUIGO Train Classique trains do not currently offer a high level of accessibility and are not equipped to accommodate wheelchair passengers.
Transfer seat available for wheelchair users	Yes	No
Wheelchair-accessible toilets	Yes	No
Wheelchair users can turn around in the toilets	No	No
On-boardaudible announcements providing information on routes and destinations.	Yes	Yes
On-boardvisual announcements with route and destination information.	No	No
Door locating aid: this information vocalization device, installed at the train doors, emits audible messages from the platform.	No	No
In unstaffed stations, meeting point for requesting assistance from a ^conductor1	Car 3 or 13	Car 3 or 6

On board INTERCITÉS trains

Are you traveling on an INTERCITÉS train?
Benefit from equipment adapted to the type of rolling stock you use. This information is provided for information only, as certain changes may occur between the publication of the information on the website and your journey.

INTERCITÉS	Nantes Lyon Nantes Bordeaux	Toulouse Hendaye	Paris Clermont Paris Limoges Toulouse Bordeaux Marseille
Spaces dedicated to wheelchair users	Yes	Yes	Yes
Transfer seat available for wheelchair users	Yes	Yes	Yes
Wheelchair-accessible toilets	Yes	Yes	Yes
Wheelchair users can turn around in the toilets	Yes	Yes	Yes
Width of train access door	1300 mm wide Swivel and sliding door	1,300 mm wide Swivel and sliding door	1,280 mm
On-board audio announcements with route and destination information	Yes	Yes	Yes
On-board visual announcements with route and destination information	Yes	Yes	No
Door locating aid: this information vocalization device, installed at the train doors, emits audible messages from the platform.	Yes	Yes	No
Automatic gap-filler on the UFR door (platform height detection) with visual yellow anti-slip strip	Yes 320mm	Yes 320mm	No
In unmanned stations, meeting point for requesting assistance from a ^conductor1	Car 4 or 14	Car 2	First cars behind the locomotive

On board the TER

With the new generations of TER (Regiolis and Regio2N), you'll benefit from improved accessibility for all types of disability, as well as independent toilet facilities.

However, some older TERs cannot guarantee the same level of service. Check that the train or coach you're taking is wheelchair accessible by contacting one of the TER regional Customer Relations Centers.

Contact your regional TER service

On board Transilien trains in Île-de-France

With the new generations of trains in Île-de-France (the Francilien on the RER E and H, J, K, L and P lines), you can enjoy fully independent travel, whatever your disability.

However, some higher-capacity, double-decker RER trains require assistance to board.

On board night trains

If you wish to travel at night, remember to specify when booking that you have reduced mobility and require a lower berth, in a compartment close to sanitary facilities and access.

To date, night trains do not offer a good level of accessibility and are not recommended for wheelchair users.

With your guide or assistance dog

In couchettes, you can travel with your guide or assistance dog with the agreement of the other passengers.

If your compartment neighbors refuse to allow your service animal, please contact the on-board staff, who will try to find a satisfactory solution wherever possible.

In a nutshell

Consult the document that summarizes the steps involved in preparing a train journey in France or from abroad when you have a disability.

Download the accessible Word version (doc, French, 619 ko)

Download pdf document (pdf, French, 308 kb)

¹ Service subject to availability of the Captain at the time of request, with no guarantee of result. We invite you to book your assistance in advance to be sure of receiving assistance on the train you will be taking. For a list of unmanned stations, visit the "Accessibility information for your station and assistance services" section of the https://www.garesetconnexions.sncf/fr/gares-services website.

On-board equipment

Wheelchair access conditions