Assistance services and Assist'enGare

The station assistance service is a free service offered to People with Disabilities (PSH) and People with Reduced Mobility (PMR).

In the station of departure, this service allows you to be accompanied from the "Assistance Voyageur Handicapé" reception point to your seat on the train.

On arrival at your destination, you are accompanied from your seat on the train to the station exit, your seat on the connecting train, the station cab rank or any other location of your choice within the station.

The assistance service is intended for:

• Priority card¹ holders;
• People in wheelchairs;
• People with mobility difficulties².

The transport of non-standard objects does not constitute reduced mobility.

This assistance service is not a service to help travelers with strollers and is not a luggage-carrying service.

To benefit from the station assistance service, you must comply with the following conditions:

• show up at the station's Assistance Voyageur Handicapé meeting point no later than 30 minutes before train departure (60 minutes before departure for Eurostar London journeys);
• have a valid travel ticket, corresponding to the journey and date of the assistance request;
• carry only a single piece of luggage weighing no more than 15kg (2 pieces of luggage weighing no more than 15kg each for Eurostar London journeys). Luggage weight can be checked by station agents.
• You may travel with other baggage, within the limits of the rules for accepting on-board baggage, but which will not be carried by assistance staff.

For wheelchairs, the size must not exceed 70cm in width, 120cm in length, 145cm in height and 150cm in turning diameter. Weight limit (including occupant and luggage): 300kg for an electric wheelchair, 200kg for a manual wheelchair.

Consult the terms and conditions of the support service

To book, modify or cancel an assistance service, you now benefit from a single point of contact, whatever your regional, national or international train journey (from France): Assist'enGare.

You can reach Assist'enGare:

• By Internet via reservation form ;
• By telephone every day from 8am to 8pm, on 32 12 and +33 (0)9 72 72 00 92 from abroad (free service + call price) ;
• Via Rogervoice our relay center enabling deaf and hard-of-hearing people to talk to our Assist'enGare teleconsultants via an operator-translator. This service is available Monday to Friday from 8:30am to 9pm (excluding public holidays) in Langue des Signes Française (LSF), Langue Française Parlé Complété (LfPC) and 24/7 in Text Transcription (TT).