Contact

Do you have a disability or reduced mobility and would like to book train tickets for you and your companion, get advice on where to sit on board, information on the accessibility of our trains or even offers and services to make your journey easier?

Call 3635#45 (local call rate) on our dedicated Accès Plus expert line.

Do you have a disability or reduced mobility and need assistance to get on and off the train?

You can call on our station assistance service. It facilitates your journeys on the regional, national and international network.

Are you disabled or a person with reduced mobility and encountering a difficulty during your journey? Do you need emergency assistance?

You can call on SNCF staff on board your train or in the station, either directly or through a third party.

Alternatively, in the event of difficulties concerning your assistance on the day of your journey, you can contact the Ligne d'Urgence Accessibilité (LUA) 24/7, on 09 72 72 00 65 (free service + call charge). Last but not least, there's a dedicated SOS button on board the trains, and only in the area reserved for wheelchair users.

Please note, however, that these numbers do not replace those of the relevant public emergency services: fire department (18), police (17), ambulance (15) and emergency in Europe (112).

Have you encountered a problem during your trip and would like to make a claim that does not concern the assistance service?

Go to our "Travel claims" page

Would you like to tell us about a good experience or make a complaint about an assistance service?

Contact us via the form