Frequently asked questions
Tickets and discounts
Updated on 12 January 2024
5-minute readBeing a person with reduced mobility does not entitle you to special discounts. However, you can take advantage of one of the many SNCF Voyageurs offers (Avantage card, Liberté card, MAX JEUNE, MAX Actif, etc.) and benefit from the fare offer best suited to your travel profile.
If you have a disability card or a french inclusive mobility card (Carte de Mobilité Inclusion), you don't benefit from any special discounts because of your disability. You can choose the fare that best suits your situation, subject to availability at the time of purchase. On the other hand, depending on the indication on your disability card or on your mobility-inclusion card, your companion may benefit from a GUIDE fare at a certain reduction rate on the price of his or her ticket. Find out more in the "Priority and discounts" section.
If you hold a disability card or a french inclusive mobility card (Carte de Mobilité Inclusion), your companion can benefit from a "guide" fare at a reduced rate, depending on the indication on your card. Find out more in the "Priority and discounts" section.
Finally, to qualify for a discount, the guide must travel with the disabled person, on the same domestic/national route and in the same class, and be over 12 years of age.
Wheelchair users do not benefit from any special discount, but when the dedicated space is located in first class, the customer and any accompanying person pay the price of a second-class ticket. The disabled person's companion may benefit from a 50% discount or free travel (excluding booking fees), depending on the indication on the disabled person's disability card.
Those accompanying the wheelchair user (up to 3 people) can benefit from a 30% reduction on the Loisirs fare of the day if they travel in the same car as the wheelchair user (TGV INOUI ticket in 1st class for travel within France).
The guide fare may not apply to the whole of a France-foreign journey, depending on the trains used. To find out, call Accès Plus on 36 35 and press #45, or say "service" and then "Accès Plus" (free service + call charge).
To accompany a disabled person and benefit from the "guide" fare, you must be over 12 years old on TGV and INTERCITÉS trains, and 18 years old on OUIGO trains.
Two people holding a disability card cannot accompany each other. A wheelchair user may not accompany another wheelchair user.
The reductions and facilities granted to companions and disabled people only apply to holders of cards issued in France.
Discounts depend on your disability card. You can get a 50% discount on your ticket if the card has only one blue bar, and a 75% discount if the card has one red bar, two red bars or two blue bars.
If you hold an RPG card with a double blue bar or double red bar, you can pass on the "RPG Guide" fare to a single passenger over the age of 12 who accompanies and assists you on the same journey and in the same class.
- If you have a disability card, there are several sales channels available: you can buy your ticket on internet, at SNCF stations and stores, or in approved travel agencies.
- You can also contact the Accès Plus service by telephone on 36 35 # 45 or say "Services" then "Accès Plus" (free service + call charge).
Remember to bring your disability card, your mobility-inclusion card and your identity card with you on your journey, as they will need to be presented on board at the check-in.
Yes, but only at stations, SNCF stores, travel agencies, TER terminals in certain regions, or by calling Accès Plus on 36 35 # 45 or say "Services" then "Accès Plus" (free service + call charge).
Guide and assistance dogs travel free of charge, without a ticket and without a muzzle, on all national and regional trains. All you need is the dog's certificate of aptitude and your disability card.
Free travel on foreign trains only applies to certain networks. Find out more before you leave.
Guide dogs "in training" benefit from the same advantages. They must have an identification card and wear a work vest bearing the school logo and the words "pupil guide dog". You must also present your educator or foster family card.
You can book your ticket at SNCF stations and stores, or online. For reservations by telephone, a French Sign Language translation and Real Time Speech Transcription or subtitle communication service is available via the following links:
- For a national or international train (TGV INOUI or INTERCITÉS), go to the link below.
- For a TER train, go to the TER website of the region concerned to find the link to the sign language (LSF) and real-time speech transcription (TTRP) or subtitle communication service.
For a group of 10 passengers or more, call the Agence Groupes SNCF on 0 810 879 479 and press 2. The service is open Monday to Friday from 8.30am to 6pm.
You can also fill in the form on the SNCF.com Group Travel page.
Agence Groupes SNCF will then contact you by e-mail.
If members of the group require assistance at the station, they must make their own individual request to the Accès Plus service.
Documents in pdf format cannot currently be recognized by SNCF as official documents. You will therefore need to present the original supporting documents (ID and disability card) to the conductor at the check-in.
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